Privacy policy

Version 8 — 29 October 2018, updated 30 September 2026

PRELIMINARY REMARKS

This contract is a legal agreement between the user and 9288-3537 Québec inc. (“inBe”) regarding the inBe collaborative work platform (the “Platform”).

inBe’s person in charge of the protection of personal information is Daniel Leblanc. You can reach him at info@inbe.ca.

PLEASE READ CAREFULLY BEFORE BROWSING

By browsing the Platform, you agree to be bound by the terms and provisions of this contract for as long as you are on the Platform.

IF YOU DO NOT WISH TO BE BOUND BY THIS CONTRACT, DO NOT BROWSE THE inBe PLATFORM.

The terms and provisions of the contract may change at any time and will take effect automatically.

1. Acceptance of the terms of service

By using the Platform, you state that you have read, understand, and agree to be bound by these terms of use (this “contract”). inBe reserves the right, at its sole discretion and without prior notice, to update, amend, add, or remove provisions of this contract. In that case, inBe will publish the latest version of this contract on the Platform, with the revision date shown at the top of the page.

1.1 Version date

The date at the top of this page is the date of the version in force. A change that concerns personal information (sections 4.1, 5.1, 10.1, and 18.1) is reflected by that date.

2. Categories of users

The Platform supports exchanges among project designers (inBe’s clients), experts, and end users (participants). All of inBe’s contributors, its partners, its clients, the experts, and the participants may therefore browse the Platform.

3. inBe’s mission

Through our unique collaborative method, inBe places end users at the centre of a product-development process on a global scale. Gathered around a project, they form a community in which each person shares opinions on evolving product concepts. Capturing the pure expression of the customer’s voice in order to accelerate innovation sharply: that is inBe.

4. Copyright, trademarks, and confidentiality

The Platform lets users access information, surveys, a blog, photo albums, and other content specific to the Platform. The Platform may also give you access to product samples. All content (texts, illustrations, plans, mock-ups, styles, photos, images, and other material) reproduced on the Platform, and all information relating to the products, ideas, or projects that are the subject of the Platform, are the exclusive property of inBe or of its clients. All content is also protected by copyright and by intellectual-property law worldwide.

When indicated by inBe or one of its clients, you must keep strictly confidential the information received while using the Platform, and you are forbidden to communicate any information whatsoever (texts, illustrations, photographs, assessments, or other material) about the products, ideas, or projects that are the subject of the Platform.

Any total or partial reproduction of the Platform is strictly forbidden. You are forbidden to modify, copy, distribute, transmit, broadcast, perform, reproduce, publish, license, transfer, or sell any information, software, product, or service obtained from the Platform, or to create derivative works from the foregoing. You are forbidden to use, for any personal or commercial purpose, the information and content obtained on the Platform.

By this contract, users assign to inBe’s clients all intellectual-property rights relating to any work created in the course of a project on the Platform, including, without limitation, ideas, comments that led to ideas, drawings, photographs, plans or documents, articles published on the blog, or other subject matter of intellectual property created in the course of their use of the Platform.

4.1 Personal information

Article 4 concerns projects, ideas, content, and intellectual property. This section concerns personal information. It does not amend article 4.

inBe processes personal information in order to operate the Platform, carry out its clients’ studies, and compensate participants when the project so provides.

inBe does not sell respondent lists to third parties for their own prospecting.

The persons concerned are the users described in article 2. Content that you publish yourself (profile, comments, messages) remains subject to articles 6 and 7.

Who has access:

• You: your account, your responses, and your rewards.
• inBe’s client: the responses, files, and analyses of the study that client commissioned, and not those of other studies.
• inBe staff: only the people whose work requires it, for platform administration, sending emails, analysing results, and fixing outages. Technical logs may contain an identifier.
• The suppliers named below: only for the purposes shown in the table.

To operate the Platform, inBe communicates personal information to suppliers, only for the purposes in the table: Amazon Web Services (hosting, databases, files, analysis), Google Firebase (authentication and application data), MongoDB Atlas (progress and emails), Mailgun and Amazon SES (sending emails), Sentry (error tracking), Tango Card (gift cards). Some analysis processing may also go through OpenAI.

Part of this processing takes place in Canada. Part takes place outside Quebec, including in the United States for certain databases, certain files, error tracking, and gift cards. inBe frames these communications with protective measures: encryption of exchanges, access controls, and limitation of the extracts sent to analysis tools.

Cookies and local storage are used for interface preferences. inBe does not use them for targeted advertising.

5. Password

You are responsible for keeping your password confidential. inBe cannot be held liable for unauthorized use of your account. If the confidentiality of this information is compromised, please notify inBe as soon as possible in order to avoid possible fraudulent use of your account.

5.1 Notice to the person in charge

For a compromised password or a question about your personal information, write to info@inbe.ca.

6. Use of online communication services

You are solely responsible for the content you distribute and publish through our services (email, profile, address, photos, external links to Facebook, Twitter, Pinterest, or Google+ profiles, attachments), for your comments in surveys or on the blog, for the articles you publish on the blog, for the messages you send to users, and for the consequences of that content.

By posting information, articles, files, content, comments, or other material, you acknowledge that the information and content are true to the best of your knowledge. You acknowledge that you hold all copyright in any content distributed on the Platform, or you indicate the source of the content distributed.

Although inBe reserves the right to delete certain data, entirely at its own discretion, that remains a power and not an obligation. inBe makes no representation concerning control of the content of information available on the Platform, given the volume and speed of data transmission on the Platform. inBe also reserves the right to ban you from the interactive online services by removing access to your account. inBe reserves the right to take legal action against any user who does not comply with this contract.

inBe cannot in any way be held liable for any action taken by a user.

7. Code of conduct

You are forbidden to upload, publish, transmit, share, store, or otherwise distribute on the Platform (through your profile, surveys, blog articles, comments in projects, private messages, and so on) content that is false, misleading, harmful, threatening, illegal, defamatory, unauthorized, abusive, malicious, vulgar, obscene, fraudulent, that invades another person’s privacy or infringes another person’s intellectual property, hateful, that incites violence or racial hatred, or that is otherwise reprehensible. The user agrees to use the services offered by inBe in compliance with the laws in force.

You are also forbidden to do anything that could infringe the rights of others or their enjoyment of the service, including:

Identity fraud: You may not use personal or confidential information in order to create an account or otherwise lead people to believe that you are someone you are not.

Confidential information: You may not publish confidential information such as a credit-card number, an address, a social-insurance number, or other such information, without the express consent of its owner.

“Spamming”: You may not do anything that constitutes “spamming” on the Platform. What constitutes “spamming” changes with the new tricks and tactics used by spammers. The following elements are used to determine whether you are “spamming” on the Platform:

• If you send (through comments, private messages, articles, and so on) the same message several times, or send messages that are unrelated to your activities on the Platform;
• If you publish the same reference, or a text with substantially the same message, several times on the blog;
• the number of complaints received about you through the Platform’s “Report” function;
• if you publish identical content on several accounts, or identical and/or repetitive content on one account;

Abuse: No act that constitutes abuse is accepted on the Platform. The following acts constitute abuse:

• Series of accounts: You may not create a series of accounts for a malicious or disruptive purpose. Mass creation of accounts by a user is grounds for suspending all of those accounts.
• Comments or messages that are harmful, threatening, defamatory, abusive, malicious, vulgar, obscene, fraudulent, that invade another person’s privacy or infringe another person’s intellectual property, hateful, that incite violence or racial hatred, or that are otherwise reprehensible.

Users may report to inBe any user who does not comply with these terms of use.

8. Suspension of your account

inBe reserves the right to suspend permanently any account that does not comply with these terms of use, without any requirement of notice or delay.

If you believe that your account was suspended without reason, you may contact the inBe team.

Accounts created to replace a suspended account will also be suspended permanently.

9. Allergies and dietary restrictions

When you receive any food product, make sure that the product is not expired and has not deteriorated during transport and delivery. inBe cannot at any time guarantee the quality of the product after its transport and delivery. You should therefore make sure that it is in good condition, fresh, and edible before consuming it. Please consume the fresh product as soon as you receive it, in order to avoid any deterioration.

If you, or a member of your household, have allergies, dietary restrictions, or food intolerances, consult the ingredient list on any food product before tasting it, or before having another person taste the product, in order to make sure that it respects your respective allergies or food intolerances. If you, or any person in your household who may be in the presence of this product, are allergic or have an intolerance to an ingredient, do not consume the product, and please mention it when completing the appreciation survey. Because you are in the presence of products currently in development, errors or omissions may have found their way onto the ingredient list provided to you. We therefore ask you to be careful and, in case of doubt or allergy, to refrain from consuming the food product presented to you, or from having someone else consume it.

10. Network security and performance

inBe does not guarantee total performance or total security of the network. A hacker may succeed in penetrating the server. It is therefore important to keep in mind, BEFORE USING YOUR ACCOUNT TO BROWSE AND/OR CARRY OUT TRANSACTIONS ON THE PLATFORM, that a malicious individual may always access the Platform’s servers and use, for that individual’s own purposes, certain personal information left by users of the Platform. IN NO CASE MAY INBE, or any of its directors, officers, employees, agents, representatives, or mandataries, be held liable for acts of computer hacking or be blamed for any damage or loss that this could cause a user. The Platform may suffer occasional outages, and certain programming errors may be caused by updates or by events beyond the administrators’ control. Neither the administrators, officers, employees, agents, representatives, or mandataries, nor any user of INBE, may be held liable if a user is unable to browse the Platform, whatever the reason that prevents it (misunderstanding, faulty telephone line, incompatible modem, broken cable, bad configuration, wrong browser, and so on).

10.1 Measures and incidents

inBe applies appropriate security measures: access controls, protection of secrets, database access rules, and logging.

Article 10 remains. It does not remove inBe’s obligations under the Act respecting the protection of personal information in the private sector, including reasonable security measures and, when an incident presents a risk of serious injury, notice to the persons concerned and to the Commission d’accès à l’information du Québec.

11. External links

The Platform may contain links to other websites or to various information, for example links to users’ Facebook, Twitter, Pinterest, Google+, or other accounts (the “External Links”), and to content belonging to third parties or coming from the External Links. inBe has no means of controlling these External Links and this content, and is not responsible for the availability of such External Links and does not guarantee it. inBe does not endorse or approve the content to which these External Links give access, and excludes all liability and warranty concerning that content. Access to these External Links from the Platform is at the user’s own risk and is the user’s sole responsibility.

12. User commitment and participation

inBe gives you the possibility of obtaining reward badges according to your activity on the Platform. The mechanisms for awarding badges and rewards are left to the sole discretion of inBe or of its partners and clients. inBe cannot in any way be held liable for the mechanism for distributing badges or rewards.

Personal information linked to a gift card is that described in section 4.1.

13. Limitation of liability

AT NO TIME MAY INBE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, OR MANDATARIES BE HELD LIABLE FOR ANY CLAIM OR DAMAGE, DIRECT OR INDIRECT, ARISING FROM USE OF THE PLATFORM, FROM THE SERVICES PROVIDED ON THE PLATFORM, FROM INFORMATION CONTAINED ON THE PLATFORM, FROM ANY ALLERGIC OR OTHER REACTION OF A MEMBER OR OF ANOTHER PERSON IN THE PRESENCE OF THE PRODUCT, OR FROM THE INTERPRETATION OF THIS CONTRACT.

14. Governing law

This terms-of-service contract is governed by the laws applicable in the province of Quebec (Canada). You acknowledge that any dispute arising from or related to the use of the services, the Platform, or this contract will be submitted to the courts of the district of Quebec, province of Quebec (Canada).

15. Arbitration

Notwithstanding the Governing law section of this contract, any dispute concerning this contract that cannot be settled by negotiation between the parties or their representatives will be submitted to arbitration in accordance with the Code of Civil Procedure of the province of Quebec (Canada).

16. Indemnification

You agree to take up the defence of inBe if legal proceedings are brought against it following a breach of this contract by you or by any user of your access to the Platform.

17. Force majeure

Without limiting the generality of the foregoing, inBe will not be liable for the non-performance, in whole or in part, of any of its obligations toward you, or for damage or loss you may suffer, if the non-performance, damage, or loss results from a force majeure event or from a circumstance beyond its control.

18. Newsletter or other communications from inBe

By authorizing inBe to communicate with you by email, you agree that inBe may communicate with you, including all information relevant to the use of its services, news, special offers, new surveys, and other matters. You may unsubscribe from inBe’s mailing list at any time. However, for as long as you are a user of the Platform, inBe may send you information related to the use of its services. To stop receiving this information, you may delete your account, in accordance with the required conditions.

18.1 Rights regarding your personal information

Subject to applicable law, you may request access to your personal information, the correction of inaccurate information, and the withdrawal of your consent when the processing is based on consent. You may also file a complaint with the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca/.

Send your request to info@inbe.ca. inBe verifies the requester’s identity before replying.

inBe replies as quickly as possible. The maximum time for a request for access or correction is 30 days from receipt.

If you take part in a survey commissioned by an inBe client, that client may be your first point of contact for the information in that survey. You may also write to the address above.

Unsubscribing and account deletion remain those of article 18.

18.2 Retention

inBe keeps personal information for as long as needed for the purposes in section 4.1, for legal obligations, and for security. The body of an email is removed after it is sent.

Accounts are kept with no time limit, unless a legal obligation requires them to be destroyed.

Survey responses and analyses remain accessible to the client throughout the relationship with inBe. Archiving takes place only when the link with the client is lost. It does not destroy the data. Unless a legal obligation requires it, inBe does not destroy them.